Lumar Metals is dedicated to providing integrated solutions, combining engineering, metallurgy, mechanics, services and monitoring and control systems. Our commitment is to follow the best management practices and meet all applicable requirements, ensuring the satisfaction of our customers and the continuous improvement of our products, processes and services.

Principles of Action:

1. Customer Focus: Identify and understand customer needs, offering solutions that guarantee continuous satisfaction.
2. Compliance with Requirements: Strictly meet legal and other requirements applicable to our quality management system, maintaining a high standard of compliance.
3. Risk Management: Manage risks effectively, prevent accidents and work-related illnesses.
4. Employee Training: Continuously invest in employee training to ensure excellence and competence.
5. Environmental Sustainability: Apply methods and technologies that reduce and prevent the environmental impacts generated by our processes.
6. Quality Assurance: Foster responsibility and involvement at all levels of the organization in the pursuit of quality, ensuring active participation by all in meeting our quality objectives and developing products and services with guaranteed quality, meeting established standards.
7. Continuous Improvement: Pursuit of operational excellence, promoting the continuous improvement of our processes, products and services.

This policy is aligned with the purpose and context of Lumar Metals, supporting our strategic direction and providing a solid framework for establishing quality objectives. We reaffirm our commitment to meeting all applicable requirements and to continually seeking to improve our quality management system.